Booking Request FAQ

Please see step-by-step instructions here: Redeeming a TravelPledge Destinations Certificate

Yes. Simply provide the code on your certificate to the person who wants to redeem it.

Yes. Although we periodically evaluate the hotel offerings for your package, we highly encourage you to check recent online reviews on sites such as Google and TripAdvisor so you can make the best decision for yourself. We welcome feedback after your stay though hotel selection is ultimately your responsibility.

No. Most hotels do not take reservations more than 12 months in advance so our booking request portal limits your date selection to only 12 months into the future.

Absent a paid upgrade, you will likely receive the basic room category available at the hotel that accommodates the number of people listed on your certificate. You may request a particular room category, and we will check availability and provide a quote if applicable.

Absent a paid upgrade and unless otherwise noted on your package, we can pass your request for a particular bedding configuration to the hotel, but they reserve the right to place you in the configuration of their choosing. This will depend on the hotel's policies and availability at the time of check in.

During the booking request process, you will have a field to request upgrades, which may be available for a fee. Common upgrade requests include extending the stay, adding additional travelers, and booking nicer accommodations. We will review availability of your request and send you a quote if applicable.

The additional cost depends on the hotel, dates, and room upgrade. As a rule of thumb, the cost of the upgrade will reflect the cost you would pay for the upgrade or additional nights if booking directly on the hotel's website. For example, suppose your package is for a 3-night stay at Hotel ABC and you want to stay for 5 nights in the basic room category. If a 3-night stay for your dates shows as costing $1000 on the hotel's website and a 5-night stay shows as costing $1500 on the hotel's website, the upgrade quote will be around $500. There are minor exceptions to this rule (often in your favor but sometimes not) but the above guidance should give you a rough estimate.

Yes. During the booking request process, you will have a field to request additional travelers and other special requests. Please provide their names and ages at check-in, as well as other information such as minimum bedding requirements. We will return your request with room options and a quote if applicable.

You may bring children so long as all of the following are true:

If the above are not true, do not assume you may show up to the hotel with children and the hotel will accommodate you.

Premium hotels are hotels available for an additional cost. If premium hotels are available, a button displays at the bottom of the hotel results for a given check-in date. Please note that a hotel may show as premium for the peak season but included without additional payment for the shoulder or off-season.

Yes. After viewing the available hotels and viewing the premium hotels, you will see a link that shows Something else in mind? Other premium properties may be available when you book for an additional fee.

Click the link to submit a special request. Please be as specific as possible regarding your preferred hotel, room category, and other information that is important for us to know. We will return with a quote or most comparable options.

You are welcome to request a split itinerary in the Special Requests field. Please be as specific as possible regarding your preferred dates, hotels, room categories, and other information you think is important for us to know. We will review your preferred itinerary and email you regarding availability and if additional fees apply.

You are welcome to request a shortened stay in the Special Requests field. Please be as specific as possible regarding your preferred dates and room category. We will review your preferences and email you regarding availability and if additional fees apply. In most cases a credit can be applied toward the room upgrade for the shortened stay, but that may not cover the entire upgrade fee.

You are welcome to request a long continuous stay redeeming multiple certificates. However, each certificate should be redeemed independently (i.e., two booking requests) with a note in the special requests that you would like one booking.

We will do our best to accommodate your group. However, it is possible that we do not have enough room nights in our inventory at a particular hotel on particular dates to accommodate your group. Please book early to maximize the likelihood we have enough rooms.

To request a booking as a group, each certificate holder should submit a booking request for the preferred hotel and check-in date. In the special requests field, reference the other traveling parties. This will communicate to us that it is an "everyone or no one" situation in case there is limited inventory. If we cannot accommodate your entire group at your preferred hotel, we will suggest an alternative.

Please note that we can request the rooms are close together but can provide no guarantees. The rooms are more likely to be close together if everyone chooses the same room category.

In very rare cases, the date you request may not be available. This could happen if there is a significant lag between you requesting a date and us booking it. We will book very promptly unless we need to follow up with you about an upgrade request. Prompt replies are appreciated!

Certain check in dates may not be available if the travel dates would occur during a peak travel time for the hotel. Some dates available on the hotel's website may not be available for your certificate. You will see the most availability booking 6 to 12 months in advance.

Resort fees, destination fees, and amenity fees are fees that some hotels charge that are collected during check-in. They are especially common in Las Vegas and Hawaii. By contrast, they are virtually non-existent at all-inclusive resorts. To the best of our ability, we disclose these fees on the hotel details page when searching availability. Please note that hotels update their fees at their own discretion, so we may display out-of-date information. If you have concerns, please reference the hotel's website regarding fees.

Additionally, you may be required to make a refundable deposit at the property or provide a method of payment for incidentals.

Some destinations charge an often small tourist tax that the hotels collect. This can be as little as $2/night or as much as $15/night. We encourage you to research your destination beforehand so you have the proper expectations.

Yes. We will send you a booking confirmation from our supplier. You are welcome to check on your reservation directly with the hotel as well.

You should consider all bookings as non-cancellable, non-modifiable (i.e., changes to travelers and dates), and non-transferrable. If something comes up, you are welcome to email redeem@travelpledge.com, and we can see if we can assist you. However, we make no guarantees that we are able to accommodate your request.

Unless otherwise noted, TravelPledge Destinations cannot assist with flights, transfers, and activities. These may be booked independently by you.

We do not offer any insurance for your trip. If you would like flexible cancellation on your booking, please indicate as such in the Special Requests section of the booking form. We will follow up with you about any additional fees, if applicable.

TravelPledge Destinations packages do not include airport transfers. We are happy to point you in the right direction, but we do not book transfers or other transportation services.

Some packages come with a tour, such as a food tour. We will send you tour date and time options once you select your travel dates and hotel.

Check-in is like any other hotel. Provide your ID and a card for incidentals, in addition to any required visas or other documents depending on your destination. Your booking is a prepaid booking that displays to the hotel like other 3rd-party bookings they process. We provide you a confirmation voucher that we recommend you bring as it has an emergency number; however, this is typically not necessary to present to the hotel.

In all cases, please read all of the instructions on your confirmation voucher as some hotels have special check-in times and instructions.

If you have your voucher, your booking is confirmed and you can contact the hotel. In rare instances, your information may not be passed along to the hotel until 72 hours before your check in date. Thus, the hotel may not be able to find your booking. If this happens, please contact redeem@travelpledge.com so we can assist you.

Should you make any arrangement directly with the hotel, TravelPledge Destinations is not responsible if the hotel fails to deliver on your arrangement. We can assist only if the hotel does not deliver on what is detailed in your voucher.

If there is a possibility of arriving after the hotel's check-in hours:

We are unable to guarantee early check-in or late checkout. We can request it with the hotel but it is subject to hotel policy and subject to availability on the date of check-in/checkout. If it is imperative, then we recommend booking an extra night.

Please contact the hotel and email redeem@travelpledge.com so the hotel does not consider you to be a no-show and release your room.

While most every booking is fulfilled without a hitch, hotels occasionally make mistakes. If you hare having difficulty with check-in, your voucher shows an emergency number to call and an email address (in case you don't have phone service). If the hotel charges you for something that should be covered by the confirmation voucher, please retain all documentation such as a hotel folio so we can address it with the hotel.

You must report all and any complaints you might have to the hotel on the spot during your stay, immediately as they arise. We cannot assist with any compensation for a problem which could have been rectified during your stay, had the hotel been made aware of it.

If your concern relates to general hotel quality, we welcome your feedback though please note that hotel selection is ultimately your responsibility, and we highly encourage you to read recent reviews before selecting a hotel.

If you decide to shorten your stay after booking or fail to show up, you will not be eligible for any compensation.

During your booking request, you may indicate a preference for a shorter stay in upgraded accommodations. We will attempt to accommodate your request but make no guarantees. Additional fees may apply depending on your request.

Certificates may be extended for a fee. This helps us cover rising costs to fulfill your certificate. You will be prompted to pay the fee if you enter your redemption code after your book by date. The fee will depend on the experience you purchased. In all cases, certificates may not be extended more than 12 months past their original expiration date.

We do not discuss availability, upgrade pricing, or other travel information over the phone. Email promotes clearer communication and thoughtful, researched, and documented answers, in addition to avoiding phone tag. A phone call can clarify any of the information above if necessary though typically email results in the best service.

Please email redeem@travelpledge.com with further questions.