All Collections
Charge a winning bidder's credit card
Charge a winning bidder's credit card

Auction organizers may choose to require bidders to enter a payment method prior to bidding to ensure winning bidders pay.

Alex McDonald avatar
Written by Alex McDonald
Updated over a week ago

Require payment method before bidding

With the Card Requirement setting enabled, bidders will be prompted for their credit or debit card when placing their first bid.

  1. From the Event Dashboard, click Auction Settings.

  2. Check the box for Card Requirement.

  3. Click Save.

Charging cards after the event

Charging the card as an organizer will incur an additional 5% fee (on top of Stripe's processing fee) that will be deducted from the net donation deposited to your organization's bank account. This covers's risk associated with bidder chargebacks.

We recommend giving winning bidders three days to pay their invoice on their own to minimize the risk of chargebacks. If they don't complete checkout on their own, you can manually charge their card from the bid report for a 5% fee.

  1. From the Event Dashboard, click Bid Report.

  2. Go to the Bids tab.

  3. Next to an unpaid item, click Manage.

  4. Access the ... next to the unpaid item and choose Charge Winning Bidder's Card.

  5. Review and acknowledge the message about the 5% fee and click Charge Card.

Did this answer your question?