Last Updated: 12/16/20

The safety of our customers is of paramount importance. Nonprofit organizations and their donors have questions about travel conditions both in the United States and around the world. Below is some guidance to navigate this unprecedented situation.

Certificate Holders

Before reading further, please read our FAQ on certificate expiration. Most every certificate posted to TravelPledge has a generous expiration timeline, so many recently issued certificates can be redeemed in late 2021 or even 2022.

We recommend certificate holders with questions contact the experience providers directly using the instructions on their certificate. Our partner experience providers closely monitor guidance from the CDC, WHO, and U.S. State Department and have developed coronavirus policies appropriate for their location.

While only the experience provider who posted the certificate on TravelPledge may offer or approve any extensions, we will do our best to advocate for a satisfactory resolution. Please email support@travelpledge.com if you need assistance, though we have found our providers to be very reasonable.

Nonprofits With Upcoming Events

Many nonprofits are adjusting their fundraising plans as a precaution against spreading COVID-19. We recommend the following action:

  • If you are considering hosting a "virtual" event, check out our guide: The Definitive Guide to Virtual Galas.
  • If you are rescheduling your event, and you know the new date, update the event date in TravelPledge by going to the Home tab and clicking on the pencil icon next to the event name.
  • If you are completely canceling your event, you can remove your reserved experiences from your Home tab by clicking the X in the upper right-hand corner of each experience. If you fail to do this, we'll automatically un-reserve your experiences 60 days after your event date. You won't owe anything in either case.

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