Last Updated: 09/10/21
Below is some guidance for certificate holders and nonprofits to navigate this unprecedented situation.
Before reading further, please read our FAQ on certificate expiration. Every certificate posted to TravelPledge has a generous expiration timeline, so recently issued certificates can be redeemed in 2022, and in some cases, 2023.
We recommend certificate holders with questions contact the experience providers directly using the instructions on their certificate. Our partner experience providers closely monitor guidance from the CDC, WHO, and U.S. State Department and have developed coronavirus policies appropriate for their location.
While only the experience provider who posted the certificate on TravelPledge may offer or approve any extensions, we will do our best to advocate for a satisfactory resolution. Please email firstname.lastname@example.org if you need assistance, though we have found our providers to be very reasonable.
Nonprofits With Upcoming Events
Many nonprofits are adjusting their fundraising plans as a precaution against spreading COVID-19. We recommend the following action:
If you are rescheduling your event, and you know the new date, update the event date in TravelPledge by going to the My Event tab and clicking on the pencil icon next to the event name.
If you are canceling your event, you can remove your reserved experiences from your My Event tab by clicking the X in the upper right-hand corner of each experience. If you fail to do this, we'll automatically un-reserve your experiences 30 days after your event date. You won't owe anything in either case.
Is there any guarantee we can provide bidders if they can't travel due to Coronavirus restrictions?
As noted above, only the experience provider who posted the certificate on TravelPledge may offer or approve extensions. We have found our providers to be very reasonable when it comes to extending certificate expiration. All certificate purchases are non-refundable, however.