Last Updated: 6/9/20
The safety of our TravelPledge customers is of paramount importance. We understand nonprofit organizations and their donors have questions and concerns about travel conditions both in the United States and around the world. Below is some guidance to help you navigate this unprecedented situation.
Nonprofits With Upcoming Events
Many nonprofits with spring events are adjusting their fundraising plans as a precaution against spreading COVID-19. We recommend the following action:
- If you are considering hosting a "virtual" event, check out our guide: The Definitive Guide to Virtual Galas.
- If you are rescheduling your event, and you know the new date, update the event date in TravelPledge by going to the Home tab and clicking on the pencil icon next to the event name.
- If you may reschedule your event, but you don't know the new date, update the event date in TravelPledge to 7/31/20. A TravelPledge fundraising specialist will send you a reminder in early July to update the date with the correct date.
- If you are completely canceling your event, you can remove your reserved experiences from your Home tab by clicking the X in the upper right-hand corner of each experience. If you fail to do this, we'll automatically un-reserve your experiences 60 days after your event date. You won't owe anything in either case.
What is the expiration date on vacation certificates?
Most vacation certificates have a 12-month booking window, meaning the certificate holder has 12 months from the date of your event to make a reservation. Travel may take place after the 12-month booking window unless otherwise specified by the vacation provider that posted the certificate to TravelPledge.
You can view the booking window within the experience details and in the promotional flyer.
Our partner experience providers are closely monitoring guidance from the CDC, WHO, and U.S. State Department regarding the novel coronavirus (COVID-19) cases and listening to advice from these agencies and the local health departments. They have developed policies to handle unprecedented situations like this.
We recommend certificate holders with questions contact the experience providers directly using the instructions on their certificate. We have found all of our providers in heavily impacted areas to be very reasonable regarding extending the expiration date.
While only the experience provider who posted the certificate on TravelPledge may offer or approve any variations, we will do our best to answer any questions and advocate for a satisfactory resolution. Please email email@example.com if you would like our assistance to mediate a situation.