Certificates contain instructions on how the certificate holder can contact the experience provider directly and book their vacation, tee time or other experience.
Each certificate is uniquely numbered, so the certificate holder simply needs to communicate the certificate number so the provider can mark it as redeemed.
Why is direct redemption the best model?
By connecting certificate holders directly with the experience providers, donors experience the best customer service. Not only do they avoid the unnecessary hoops common among "white glove" concierge services, they speak directly with the people who can help them extend their stay, add rooms or facilitate other accommodations.
Should a rare issue arise with redemption, TravelPledge is happy to step in and mediate a satisfactory resolution.